WoCS Sydney X HiBob: Know Your Role, Break the Boundaries
- WHO IT IS FOR: Women working in Customer Success and post-sales roles looking to advance their leadership and cross-functional skills.
- WHAT IT IS ABOUT: Navigating internal stakeholder relationships, defining the CSM role, and managing complex account dynamics across departments.
- FORMAT: An expert-led panel discussion followed by professional networking.
Being a Customer Success Manager is about much more than managing the customer; it is about mastering the complex web of internal relationships that drive success. From aligning with Sales goals to navigating Product priorities and Support escalations, the modern CSM must act as a cross-functional leader. This event dives deep into the reality of what you should own, how to create alignment when priorities clash, and how to influence stakeholders without direct authority.
Join Women of Customer Success and HiBob for an evening of candid insights from senior CS leaders. We will unpack the nuances of defining ownership, setting shared goals, and managing the friction that arises in complex account environments. You will gain practical strategies for navigating the internal landscape while staying laser-focused on customer outcomes.
Beyond the expert panel, this is a unique opportunity to connect with a community of professional women in the Sydney CS ecosystem. Whether you are looking to sharpen your leadership skills or expand your professional network, you will leave with actionable takeaways to help you break boundaries in your career.