Service Design Book Club: This Is Service Design Doing (part III)
- WHO IT IS FOR: Aspiring and seasoned service designers, career pivoters, and professionals curious about customer-centric design principles.
- WHAT IT IS ABOUT: A collaborative deep dive into chapters 9-12 of 'This Is Service Design Doing,' focusing on embedding service design within organizations.
- FORMAT: A low-pressure, community-led book club discussion focused on peer learning and real-world application.
Join the Service Design Network (SDN) SF Bay Area for the third installment of our book club series focusing on the essential text, 'This Is Service Design Doing.' In this session, we will explore Chapters 9-12, discussing how to establish a customer-centric culture, break down organizational silos, and implement service design methods in real-world environments.
Designed for busy professionals, this gathering prioritizes lived experience over perfect preparation. Whether you have read every page or only had time to skim, you are welcome to contribute your perspective. Our goal is to build a supportive community where we can explore how design theory translates into practice through collaborative discussion.
Come connect with fellow designers and innovators in Oakland to learn how to iteratively improve customer experiences and adopt a common language across disciplines. This is a free event open to anyone eager to learn, grow, and network within the service design ecosystem.