Service Design Book Club: This Is Service Design Doing (part II)
ABOUT THIS EVENT
- WHO IT IS FOR: Professionals, aspiring designers, and anyone curious about applying service design principles to their field of work.
- WHAT IT IS ABOUT: A collaborative discussion on chapters 5-8 of 'This Is Service Design Doing,' focusing on customer-centric culture and organizational implementation.
- FORMAT: A sustainable, low-pressure book club meeting designed for peer-to-peer learning and knowledge sharing.
Join the Service Design Network (SDN) SF Bay Area at Rosenblum Cellars in Oakland for a deep dive into 'This Is Service Design Doing.' In this second session, we will explore chapters 5 through 8, focusing on how to establish a customer-centric culture and break down organizational silos using a common design language.
Whether you are a seasoned practitioner or brand new to the field, this gathering is about bridging the gap between theory and practice. We prioritize lived experience over perfect reading logs, creating a supportive environment where busy professionals can learn how to run workshops, implement service design methods, and iteratively improve the customer experience together.
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